Gaming is entertainment, not a habit. th999 always wants you to play in a healthy, mindful, and enjoyable way. Our responsible gaming policy helps you stay within your limits and access support whenever you need it.
Th999 provides these features to help you play safely and responsibly
You can set exactly how much you want to deposit per day, week, or month. Once a limit is in place, it cannot be exceeded.
You will receive automatic reminders after a set period. You can also set a session time limit if you wish.
You can temporarily or permanently close your account at any time. You will not receive any promotional messages during this period.
Set a maximum loss amount for a given period in advance — the system will automatically stop you once you reach it.
You can pause your account for anywhere between 24 hours and 30 days. Take a breather and come back refreshed.
Our trained support team is available 24/7. If you're struggling, reach out via live chat — you'll find support, not judgment.
Responsible gaming means treating gaming as entertainment — not as a solution to financial problems or a way to relieve stress. th999 believes every member's gaming experience should be enjoyable and within their control.
Responsible gaming rests on three pillars: awareness, control, and the courage to ask for help. If you know how much you should play, can stick to that limit, and are willing to seek support when needed — gaming will always stay fun.
Th999's responsible gaming policy isn't a set of restrictive rules — it's a supportive framework designed to protect you, like a trusted friend. We want you to play, but on your own terms and within your own limits.
Key message: Gaming should be a small part of life — not the whole of it. th999 is always here to help you maintain that balance.
We don't always notice when entertainment starts turning into addiction. Watch out for the following warning signs:
If you notice any of these signs in yourself, don't hesitate to contact our support team. It's not a sign of weakness — reaching out for help is the smart thing to do.
Th999 offers a range of effective tools to help you stay in control of your gaming experience on the platform. These are entirely optional and can be activated at any time.
| Tools | Description | Active Period | Status |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly deposit limits | Instant | Active |
| Loss Limit | Maximum loss amount within a set period | Instant | Active |
| Session Limits | Session Time Control | Instant | Active |
| Cooldown | 1–30 day break | Instant | On request |
| Self-Exclusion | 6 months to permanent closure | Within 24 hours | Permanent |
| Reality Check | Regular reminders of how long you've been playing | In Settings | Active |
Setting limits does not mean stopping play — it is the first step toward smart gaming. Follow the steps below to set your limits on th999:
At the start of each month, decide the maximum amount in BDT you are willing to spend on gaming — an amount you can afford to lose without it affecting your daily life.
Log in to your th999 account, go to the "Responsible Gaming" section, and set your deposit limit.
Set how long you will play each day. With session reminders on, you will be alerted when your time is up.
Check your gaming history every week. Make sure you are staying within your limits.
Reducing a limit takes effect immediately, but requests to increase a limit will only take effect after 7 days. This prevents impulsive decisions made in the heat of the moment.
If you feel like you need a break from gaming, th999's self-exclusion feature is here for you. Choosing this option will completely block access to your account.
To self-exclude, contact our support team via live chat. Once your identity is verified, it will be activated within 24 hours.
Once a permanent exclusion is in place, it cannot be reversed. Talk to us before making the decision — we'll help you find the right option.
Th999 strictly ensures that no one under the age of 18 can access the platform. Age is verified at registration, and KYC documents are requested in any cases where there is doubt.
Parents are advised to keep devices password-protected and to monitor their children's online activity.
Gaming addiction is a real problem — and a solvable one. th999 believes that seeking help is the right move rather than fighting it alone. Our support team will stand by you with complete confidentiality.
If you or someone you know is struggling with a gaming problem, reach out to us via live chat. We will guide you to the right support.
Answer the following questions honestly — this is a preliminary self-assessment tool
If you answer "Yes" to 3 or more of the questions below, please speak with our support team.
Do you often end up spending more than your budget on gaming?
Do you keep playing to try to win back money you have lost?
Has gaming ever caused conflict with family or friends?
Have you ever let gaming get in the way of work or studies?
Do you game to relieve stress or loneliness?
Have you tried to stop playing but found yourself unable to?
Getting help at th999 is easy — anytime, through any channel
Chat with us directly via 24/7 live chat on the platform. Get instant support.
Email us with the details of your issue. You will receive a response within 2 business days.
Speak confidentially with an expert — no judgment, no pressure.
VIP members receive support through a dedicated account manager.
Most Frequently Asked Questions About Responsible Gaming
Gaming at th999 is about more than winning — it's about a safe, enjoyable experience. Play within your limits, stay well, and enjoy life.